Refund Policy
We want every plan to pay for itself. This page explains what happens with fees and conversation credits if things do not work out.
Try before you pay
Every account starts with a 14-day free trial with free conversation credits, so you can run real campaigns before paying anything.
First payment
If you are not satisfied, you can request a full refund of your first monthly plan fee within 7 days of that payment. For annual plans, the same 7-day window applies to the first annual payment.
Renewals
Plan fees for renewals are not refunded. When you cancel, your plan stays active until the end of the period you have paid for, and you will not be charged again.
WhatsApp conversation charges
- Conversation charges for messages already sent are paid to WhatsApp and cannot be refunded.
- Unused prepaid conversation credits are refunded when you close your account, minus payment processing fees.
- Free trial credits have no cash value and are not refundable.
Service problems
If a fault on our side stops campaigns from sending for an extended time, we credit your account for the affected period. Credits are applied to your next invoice.
Suspended accounts
Accounts suspended for breaking the messaging rules, such as sending to contacts who did not opt in, are not eligible for refunds.
How to ask
Send a refund request through our Contact us page with your account email. Approved refunds are returned to the original payment method within 7 to 10 working days.