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Team Inbox

One number. The whole team on it.

Sales and support work from the same WhatsApp number without sharing a phone. Chats are assigned, noted and closed, with the customer's orders and tags right beside the conversation.

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Campaign 05 · One Shared Inbox Product screen
All conversations
4 open
  • SJSameer Joshi2mCan I exchange for a size L?Support2
  • DRDivya Rao6mIs the 3BHK in Sector 62 still open?Sales1
  • VSVikram Singh12mBot: Your test drive is booked for Sat 11 amBot
  • MPMeera Pillai25mThank you, received the orderSupport

Team Inbox · today

Chats handled
186
First reply
1m 52s
Resolved
94%
9:41
SH

Skyline Homes

Business account

Message
What it does

Inside Team Inbox

01

Shared number, many seats

Every agent logs in with their own seat. No more passing one phone around the office.

02

Assignment and queues

Route chats by team, language, campaign or round-robin. Reassign with one click.

03

Context beside every chat

Orders, tags, past campaigns and chatbot summaries next to the conversation.

04

Internal notes and mentions

Leave a note or mention a colleague without the customer seeing it.

05

Saved replies

Approved answers for common questions, with variables for names and order numbers.

06

Response time tracking

First reply and resolution times per agent and team, so nothing waits too long.

How it works

Live in three steps.

Setup is guided, and our onboarding desk is there for every step of the first campaign.

  1. 1

    Invite your team

    Add seats and group people into Sales, Support or any team you need.

  2. 2

    Set routing

    Decide which chats the bot handles and which go straight to a person.

  3. 3

    Work the queue

    Reply on web or mobile, add notes and close chats as they are resolved.

Campaign ideas

How businesses use it.

Real estate

Leads from ads routed to the right project's sales team.

Clinics

Front desk and doctors' assistants sharing one appointment number.

Auto dealers

Separate queues for sales enquiries and service bookings.

D2C brands

Support team handling exchanges with order details on screen.

Questions

About Team Inbox

Do we need a new WhatsApp number?

You can use a new number or move an existing one to the WhatsApp Business Platform. We guide you through either.

Can agents reply from their phones?

Yes. Team Inbox works in the browser on desktop and mobile.

How many seats are included?

Hi includes 2 seats, Hello includes 5 and Namaste is sized to your team. Extra seats can be added on any plan.

More on the board

Broadcast StudioOpt-in campaigns with images, buttons and offersAI Chatbot BuilderAnswers questions, takes orders, books slotsCatalogue OrdersBrowse, add to cart and pay by UPI in chatCart NudgesAbandoned carts, COD confirmations, reordersContact ListsOpt-ins, tags, segments and opt-out handlingCampaign StatsDelivered, read, clicked, replied and revenue
Broadcast Studio
AI Chatbot Builder
Catalogue Orders
Cart Nudges
Contact Lists
Team Inbox
Campaign Stats

Campaign complete

Your board is ready. Your first message is already typed.

14 days free, conversation credits included. Want me to set up your account?now
Connect your number, opted-in contacts and catalogue on day one. Your first campaign can go out the same week.now
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