Terms of Service

Your account

You must provide accurate details when signing up and keep your login credentials safe. You are responsible for activity under your account, including activity by team members you invite.

Free trial

New accounts get a 14-day free trial with free conversation credits. At the end of the trial you can choose a plan. If you do not, sending is paused and your data is kept for 30 days so you can pick up where you left off.

Plans and billing

• Plans are priced per active contact per month, with a monthly minimum shown on the Plans page.
• WhatsApp conversation charges are passed through at cost and shown separately on your invoice.
• Fees are billed in advance for the billing period. Prices exclude applicable taxes.
• Upgrades take effect immediately and are prorated. Downgrades apply from the next billing period.

WhatsApp Business Platform

The platform connects to the WhatsApp Business Platform through approved providers. By using it, you also agree to follow WhatsApp's Business and Commerce policies. WhatsApp may approve, reject or limit templates, numbers or messaging tiers, and we cannot override those decisions.

Messaging rules

• Message only people who have opted in to hear from your business on WhatsApp, and keep a record of that opt-in.
• Honour every opt-out. The platform removes opted-out contacts from marketing automatically, and you must not re-add them without fresh consent.
• Do not upload bought, rented or scraped lists.
• Do not send misleading offers, prohibited products or content that breaks the law.

We may pause sending or suspend an account that breaks these rules, especially where it puts the number, other customers or the platform at risk.

AI chatbots

You decide what content your chatbot is trained on and are responsible for keeping it accurate. Chatbots identify themselves as automated and hand over to a person when unsure. You should not configure a chatbot to give medical, legal or financial advice in place of a qualified professional.

Your data

Your contacts, conversations, catalogue and orders belong to you. You give us permission to process them only to provide the service. You can export them at any time. How we handle data is described in our Privacy Policy.

Availability and changes

We work to keep the platform available at all times and announce planned maintenance in advance. We may improve or change features, and will give notice before removing a feature you pay for.

Liability

The platform is provided as described on our website. To the extent the law allows, our total liability for any claim is limited to the fees you paid in the three months before the claim. We are not liable for indirect losses, or for decisions made by WhatsApp or other third-party services.

Ending the service

You can cancel at any time from your account settings, and the cancellation takes effect at the end of the current billing period. We may end the service with notice if these terms are seriously or repeatedly broken.

Questions

Questions about these terms can be sent through our Contact us page.